Global Software's executive management team is comprised of seasoned professionals with vast experience in business, public safety and technology.
Jeff Pugh
Executive Vice President
Jeff serves as the Executive Vice President of Global Software where he is responsible for the overall business including sales, product development, professional services, and customer service. Jeff joined the Oklahoma based public safety company in 1998. During his time with Global, he has seen the company grow from a small start-up company eager to launch its flagship CAD product, one of the first available on the Microsoft Windows platform, into a strong national competitor with a broad product offering for multiple segments of the Public Safety industry. Through this experience, Jeff recognizes and appreciates the value of the customer relationship, the importance of staying focused on our core objectives, and that leadership is not something that comes with a title.
Jeff has more than 20 years of software development and information technology experience and more than 16 years of management experience. Prior to entering the Public Safety space in 1998, Jeff held software engineer and management positions at AFS and Southwest Data Technologies. Jeff studied Computer Science at the University of Oklahoma ('89
- '93). As an Oklahoma native from Clayton, a small town in the Kiamichi Mountains of Southeast Oklahoma, Jeff holds true to his roots and believes in five simple principles that should always characterize how Global conducts its business
- work hard, keep your word, play to win, remain humble, and be good to your neighbor.
Alonso Portillo
Manager - Research & Development
Alonso is the Manager of Research & Development at Global Software. Alonso leads the product management and development teams responsible for the creation of mission-critical products used every day by Global's customers. Alonso brings a great deal of knowledge, enthusiasm, and discipline to Global and understands the importance of building and delivering quality, reliable solutions that satisfy our customers high expectations. His blend of sales and marketing, software design, and product management experience gives him a unique perspective on the importance of gathering requirements from the end users, exploring alternative methods of design, and delivering value to our customers. Prior to joining Global Software in 2010, Alonso worked for more than 15 years in real estate software at a la mode, inc. where he held various development and management positions. Most recently, he was a Product Manager, where he led the design, development and release of an online property search product for real estate agents.
Reggie Chang
Manager - Professional Services
Reggie is the Manager of Professional Services for Global Software responsible for the Project Management, Implementation, and Training efforts. Under Reggie's guidance, the team's focus is to deliver Global's solutions to our customers in a manner that not only fulfills the contract, but more importantly fulfills the customer's expectations and provides them every chance of long-term success. Reggie possesses a tremendous amount of technical knowledge, but also very good at communicating with and understanding the customer. Reggie joined the Global team in 2002 and has more than 15 years of information technology experience. Before joining Global, Reggie held technical and management positions at Oklahoma County and Bank of Saipan (Northern Marianas Islands). Reggie earned his BA in Political Science and Sociology at the University of New Mexico and holds a PMI Certification.
Lorie Allen
Manager - Customer Service
As the Manager of Customer Service at Global Software, Lorie's mission is to see that our customers receive the best customer service in the industry. Having been with Global since 2005, Lorie understands the critical nature of the Public Safety business and how important it is that Global be responsive to our customers' needs. Lorie and her team know that their objective is far more than just providing 24/7 technical support; it is about developing the ongoing partnership that we have with our customers and ensuring that Global remains focused on products and solutions that address the needs of our customers. Lorie studied Management Information Systems (MIS) at the University of Oklahoma completing her education in 2002.