Incident Management for the Secure Community

Multi-Agency Dispatching

Global Dispatch is a configurable, easy-to-use Computer Aided Dispatch (CAD) system with built in GIS technology. Global Dispatch’s embedded GIS technology, combined with a flexible response plan gets the right resources to the right location quickly and efficiently. Global Dispatch is powerful enough to operate regional multi-agency, multi-discipline dispatch centers. Designed in an object-oriented architecture with Microsoft® SQL database, Global Dispatch integrates advanced mapping and GIS technology, as well as automates and integrates management reports and record-keeping functions.

Global Dispatch integrates advanced mapping with the 9-1-1 caller’s ANI/ALI information to immediately populate the call-taker screen and map. The configurable response plan utilizes geographic zone, call type, incident location, unit station and unit status information, to recommend the best response for each call; while offering the flexibility for overrides or manual dispatching, as needed. An unlimited number of units (police, fire and EMS) can be dispatched and timestamped on a single call number. Plus the system has the ability to assign each agency and discipline a unique report number, based on a unique numbering scheme.

Global Dispatch offers a robust call history search engine. Using the call history search engine, you can query calls based on geographic zone, address, address proximity, call type, caller name, caller phone number, unit number, transport name and much more.

Global Dispatch provides the benefits and capabilities of a fully functional CAD system, featuring: